Returns & Exchanges
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We want you to love your gear. Here’s how returns and exchanges work for items purchased from store.matrixfr.com (or the in-store cart on matrixfr.com).
Window
You have 30 days from delivery to request a return or exchange.
Eligible items
- Unworn, unwashed apparel with original tags.
- Sealed vinyl, cassettes, and physical media.
- Accessories in original condition.
Not eligible
- Items marked “final sale” or part of a limited drop.
- Worn or laundered apparel.
- Opened vinyl or cassettes (unless defective).
- Digital downloads or streaming purchases.
How to start a return
- Email orders@matrixfr.com with your order number and which items you’d like to return or exchange.
- We’ll send a return label and instructions within 2 business days.
- Pack the items in their original packaging when possible.
- Refunds post to the original payment method within 5–10 business days of receiving your return.
Defects and damages
If anything arrives damaged or defective, email orders@matrixfr.com within 7 days and we’ll make it right at no cost to you.
Shipping
Original shipping isn’t refunded. Return shipping is free for defective items and exchanges; for change-of-mind returns, the return label cost is deducted from your refund.
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